Privacy Policy

This privacy policy explains how Next Removals ("we", "us", "our") collects and uses your personal information when you visit nextremovals.co.uk or contact us about a move. We only use the information you send us to reply to your enquiry and to provide the service you have asked for.

Who we are

Next Removals is a removals company based in London. We are the data controller for the personal information described in this policy. You can contact us about your data at any time by emailing [email protected], or by phone using the number shown on this website.

The information we collect

When you fill in our quote form or contact form, or get in touch by phone, email or WhatsApp, we collect the details you choose to give us. These may include:

• your name and, if relevant, your company name
• your phone number and email address
• the addresses you are moving from and to, including details such as property type, floor and lift access
• your preferred moving date and the services you need
• a description of the items you want us to move and anything else you tell us in your message

We do not ask for payment details through this website, and we do not collect any special category data.

How we use your information

We use your information only to:

• reply to your enquiry and prepare your free quote
• plan and carry out your move if you decide to book with us
• keep the records we are required to keep by law, for example for tax and insurance purposes

We do not sell your information, and we do not use it for marketing unless you have asked us to keep in touch.

Our lawful basis

We process your information because it is necessary to take steps at your request before entering into a contract with you, to perform that contract, and for our legitimate interest in responding to people who contact our business. Where we must keep records by law, the basis is our legal obligation.

Who we share it with

We only share your information with trusted service providers who help us run this website and our business, and only as far as they need it:

• our form service, Web3Forms, which delivers the forms on this website to our email inbox
• our email provider and our website hosting provider, Cloudflare
• WhatsApp, if you choose to contact us that way
• our insurers or professional advisers, if this is needed to deal with a claim

Some of these providers may process data outside the UK. Where they do, they are required to protect it with appropriate safeguards.

How long we keep it

If you ask for a quote but do not book, we keep your enquiry for up to 12 months and then delete it. If you book a move with us, we keep the records of your job for up to 6 years, in line with tax and insurance requirements.

Cookies

This website does not use advertising or tracking cookies. Our hosting provider may set strictly necessary cookies that keep the website secure and working properly.

Your rights

Under UK data protection law you have the right to ask us for a copy of your personal information, to ask us to correct or delete it, to ask us to restrict how we use it, and to object to how we use it. To use any of these rights, email [email protected]. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first so that we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.